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Visit this link to learn about upcoming PCS events

KNOWLEDGEBASE/FAQs

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Links to log home industry websites

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Specialists are available to assist you with your Log Home Care & Maintenance project

Shipping Policy

Perma-Chink Systems, Inc. will ship directly to you doorstep or jobsite.  If you have further questions about our Shipping Policy, please call 1-800-548-1231.

New Discounted UPS Shipping Rates

As of June 2011 we will be offering even lower UPS shipping rates. As a high-volume shipper we receive preferential rates and pass that savings along to you. You pay what we pay without additional handling fees. For example, a 50lb. package will cost just $17.92 for a UPS Zone 2 residential delivery address.

For LTL shipments, we will request a spot quote from the freight carrier to ensure the best rate.

Free Freight

We will offer free freight on any Retail order of 500 Lbs or more within the contiguous 48 U.S. states (excluding Glass Media, Blaster Buddy & Kodiak Chink Pump).  Please allow up to 7 business days for delivery.  For faster delivery, regular shipping rates will apply.

Delivery Time

The following is an estimate of delivery times.  Once your order is shipped, its delivery is out of our control.  Please plan you project accordingly.

Orders of in-stock items received before 12:00 P.M. P.S.T. will ship the same day.

Domestic orders shipped UPS Ground or LTL Freight will arrive in 1-7 business days, depending on your proximity to Perma-Chink Systems Inc. store locations.  In remote locations, delivery may be delayed 1-2 days.

Domestic orders shipped UPS 2^nd Day Air or UPS Next Day Air typically arrive as scheduled, but can not be guaranteed.

If your order shipped by UPS Ground, UPS Air, or LTL Freight, does not arrive on time, notify us and we will track it for you.  If you place your order online, you may also track it yourself with the tracking information provided in your Notice of Shipment e-mail.

Orders to Alaska and Hawaii shipped by U.S. Postal Parcel post usually arrive in 5-10 business days and by U.S. Priority Air In 3-5 business days.

Delivery time varies greatly with International orders, but typically takes 1-4 weeks.

All delivery times are estimated, and not guaranteed.  Once your order is shipped, its delivery is out of our control.  Please plan accordingly.

When You Receive Your Order

Check your order on arrival and notify us immediately of any shipping damage.  If possible, take a photo of the damage and send it to us at support@pcsproducts.com.  All merchandise ships in approved containers and heavy-duty boxes. Despite out best efforts, damage in shipping can occur.

Check to see that you have received all of your items.  If the wrong item has been shipped or if your order is incomplete, notify us immediately.  As part of our commitment to customer service, we double check every order before it ships, but despite our best efforts, errors do occur.

It is important that you notify us immediately of any problems with your order.  Perma-Chink Systems, Inc. will only honor claims for damaged merchandise or shipping errors (wrong item shipped or short-shipment) for 14 days from date of receipt.

Shipment of Replacement Items

We realize that damaged products or shipping errors on our part can cause major delays in your project.  To minimize the inconvenience, we will make every effort to replace the products in a timely manner.  Usually, replacement products will be shipped the same day that we are notified by the same shipping method as the original order (orders originally shipped UPS Ground will be replaced by UPS Ground, 2^nd Day Air by 2^nd Day Air, etc.).

Lost Orders

We realize that a lost order can cause major delays in your project.  To minimize the inconvenience, we will make every effort to track you order and replace it in a timely manner, if necessary.  If a lost order somehow arrives after the replacement has been shipped, please refuse one or the other order and the carrier will return it to us.